Articles in regional publications that pertain to a wide range of North Carolina-related topics.
for Williams, T. Jerry
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Defining this customer service marker was the word’s origin: acronym for “To Insure Promptness.” Highlighting its importance for employees was this knowledge: tips were the sole source of income for many hospitality industry employees until the late 1960s. Explaining its enduring importance was discussion of the standard tip rate. Underscoring its mutual value was ways it benefits servers and those served.