NCPI Workmark
Articles in regional publications that pertain to a wide range of North Carolina-related topics.

Getting on the Hotline in Columbus County

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Columbus County’s Hotline employees listened to and offered solutions for a myriad of issues, from crisis level to everyday. The director, labeling the service as “reflective listening,” revealed the qualification process involved 30 plus hours of community college training courses. From their service’s quality, can be inferred the employees, mostly volunteer, live up to this statement by Carl Rogers: “Listening, rightly done, is the most important thing you can do for a person.”
New East (NoCar F 251 T37x), Vol. 1 Issue 5, Nov/Dec 1973, p24, 26