Record #:

2367

Author(s):

Carlson, Margaret S.; Schwarz, Roger M.

Abstract:

In order to improve service quality, local governmental agencies need a systematic method to determine the quality of service citizens expect or feel they are currently receiving. A Lincoln County survey shows promise.

Source:

Popular Government (NoCar JK 4101 P6), Vol. 60 Issue 4, Spring 1995, p26-33, il, f

Subject(s):

Local government; County services; Municipal services; Lincoln County--Politics and government